Returns & Refunds
Spirit Drum does not do returns or refund on Change of mind purchases. Faulty merchandise returned within 30 days with be replaced where possible, if not a full refund will be given. Please ensure that you read all instructions that accompany your product before use, as we do not do returns and refunds on products where instructions have not been followed. All Packaging should also be in the original condition.
To return faulty merchandise please follow this easy procedure:
Contact firstname.lastname@example.org to advise us of the fault, please include photo’s.
You should receive a response within 5 business days.
Once we have determined the fault, we will replace your items, you will get a confirmation email to let you know your items are on the way.
If you wish to cancel your order for any reason, this can be done by emailing or calling us as soon as possible. You will only be permitted to cancel your order and receive a full refund if you contact us before your parcel is shipped. If the purchased goods have already been shipped, no cancellation will be permitted.