Returns & Refunds

Spirit Drum does not do returns or refund on Change of mind purchases.  Faulty merchandise returned within 30 days with be replaced where possible, if not a full refund will be given.  Please ensure that you read all instructions that accompany your product before use, as we do not do returns and refunds on products where instructions have not been followed. 

Damage caused from not following suggested care instructions will not receive a replacement or refund.

Due to the natural nature of many of our products, products received may vary slightly in colour, texture, thickness etc.

This is not considered a fault.

All hides are guaranteed for 1 year if cared for properly.

Drum hoops are guaranteed for 1 year from purchase date.

Refunds will be issued within 10 business days, from day of agreement.

 

Returns Procedure

 

To return faulty merchandise please follow this easy procedure:

 

    1 - Contact shop@spiritdrum.com.au to advise us of the fault, please include photo’s.

    2 - You should receive a response within 5 business days.

    3 - Once we have determined the fault, we will replace your items, you will get a confirmation email to let you know your

          items are on the way.

 

Cancellations

We do not permit cancellation of orders for change of mind.  If you have a special circumstance, please email us and we will consider a cancellation.  If we agree to a cancellation of your order, you will only be able to receive a full refund if you contact us before your parcel is shipped.  If the purchased goods have already been shipped, no cancellation will be permitted.

Shipping Policy

We endeavour to ship your order to you within 5 business days.  

If products are on back order or unavailable, you will be notified within 3 business days with replacement options or possible time delays.  In the event of a delay or unacceptable replacement, a refund will be issued to you within 10 business days.

We ship with Australian Post.  

Postage is based on weight and location.  

You will receive a tracking number via email once goods have been shipped.

If an item needs to be returned for any reason, the cost of shipping is at the expense of the customer.  

If the return is due to a fault, we will send out your new items, free of charge.